Privacy Policy

Willow & Elm Properties ("we," "us," or "our") respects the privacy of visitors to our website and individuals who submit information through our online forms. This Privacy Policy explains, in general terms, how we collect, use, share, and protect your information.

Information We Collect

We collect information that you voluntarily provide through our seller intake form, contact form, or other communications with us. This information may include:

• Name
• Phone number
• Email address
• Property address
• Information about your property
• Information about your selling situation
• Any additional information you choose to provide

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and other basic website usage data through standard analytics tools.

How We Use Your Information

We use the information you provide to:

• Evaluate your property and determine whether it may be a fit for purchase
• Contact you by phone, email, or text message regarding your submission and any related property inquiry.
• Verify information you provide
• Prepare and discuss potential purchase offers
• Respond to your questions and requests
• Improve our website and services
• Comply with applicable legal and recordkeeping requirements

Information you provide regarding your property, financial circumstances, or selling situation will be used solely for evaluating a potential purchase or responding to your inquiry.

Submitting information through this website does not create a contractual relationship or obligate either party to complete a transaction.

Text Messages and Communications

If you provide your mobile phone number through our Website, you expressly consent to receive phone calls and text messages from Willow & Elm Properties regarding your property inquiry, requested information, appointment scheduling, property evaluations, purchase discussions, transaction updates, and other communications directly related to your inquiry.

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of future text messages or HELP for assistance.

Your consent to receive text messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties or affiliates for their marketing or promotional purposes.

Sharing Your Information

We do not sell your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business, including providers of website hosting, customer relationship management (CRM) software, email communications, analytics, title and closing services, and other business operations. These providers receive only the information reasonably necessary to perform their services.

We may also disclose information when required by law or when we believe disclosure is necessary to protect our legal rights or comply with legal obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website. These technologies allow us to analyze website traffic and improve the functionality of our site.

Most web browsers allow you to manage or disable cookies through your browser settings.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect the information you provide. However, no method of transmitting information over the internet or storing electronic information is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain submitted information for as long as reasonably necessary to evaluate your property, communicate with you, maintain our business records, and comply with applicable legal, regulatory, or recordkeeping obligations.

Your Choices

You may contact us at any time to request that we update or delete the personal information you have provided. We will honor such requests to the extent required by applicable law.

Children's Privacy

Our website is intended for adults and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@willow-elm.com
Mail: Willow & Elm Properties, PO Box 21367, Pikesville, MD 21282